Frequently Asked Questions (FAQs)

Welcome to the FAQs page of newerashopi.com! We’re here to address some of the common questions you might have about our products, services, and policies. If you need further assistance, feel free to reach out to us at [email protected].

1. How can I place an order?

Placing an order is easy! Browse our website, select the items you love, choose the desired size and color, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment details, and you’re all set.

2. What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as payments through PayPal for secure online transactions.

3. Can I track my order?

Absolutely! Once your order is processed and shipped, we’ll send you an email with a tracking number and a link to the shipping carrier’s website. This allows you to monitor the status of your delivery.

4. What is your return policy?

Our return policy is designed to ensure your satisfaction. If you’re not entirely happy with your purchase, you can initiate a return within 30 days of receiving your order. For more details, please refer to our Return & Refund Policy.

5. Do you offer international shipping?

Yes, we offer international shipping to many countries. Please note that customs duties and taxes may apply, and these charges are the responsibility of the recipient.

6. Can I customize products with my own design?

Absolutely! We offer customization services such as printing and embroidery. If you have a specific design in mind, contact us, and we’ll guide you through the process.

7. How long does shipping take?

Shipping times vary based on your location and the shipping method you select during checkout. Once your order is dispatched, you’ll receive a tracking number via email.

8. How can I contact customer support?

If you have any questions or need assistance, our dedicated customer support team is ready to help. Reach out to us at [email protected], and we’ll get back to you as soon as possible.

9. Can I visit your physical store?

While we operate exclusively online, you can find our headquarters at: 3279 Ettrick Street, Los Angeles, CA 90027

10. How can I stay updated on new arrivals and promotions?

Subscribe to our newsletter to stay informed about the latest products, exclusive promotions, and more. Just enter your email address on our website to join.

We hope these FAQs have provided clarity on your inquiries. If you need further assistance, please don’t hesitate to reach out to us at [email protected]. Thank you for choosing newerashopi.com for your fashion needs!