Return & Refund Policy

We want you to love your purchases from newerashopi.com. However, we understand that there may be instances when you need to initiate a return or request a refund. Please review our policy below to understand how the process works:

30-Day Return Window: You have 30 days from the date of delivery to initiate a return or exchange. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also have all tags and labels intact.

Items Excluded from Returns: Certain items are non-returnable for hygiene and safety reasons, including but not limited to underwear, swimwear, and face masks.

Return Process: To initiate a return, please follow these steps:

1. Contact our customer support team at [email protected] with your order number and a description of the item you wish to return.
2. Our team will provide you with a Return Authorization (RA) number and instructions on where to send the item.

Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and considering purchasing shipping insurance to ensure that your return reaches us.

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges: If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Contact Us: If you have any questions about our return and refund policy, or if you need assistance with the return process, please don’t hesitate to reach out to us at [email protected].

Address for Returns: 2700 Windtop Lane, Soddy Daisy, TN 37379

Your satisfaction is important to us, and we are committed to making your shopping experience at newerashopi.com enjoyable and hassle-free.

Thank you for choosing us as your fashion destination!

Warm regards,

The newerashopi.com Team